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​5 Steps for Better Decision-Making at Work When we’re bombarded with lots of important decisions, we are often so much less effective at making them. In a workplace environment (and often in general) mastering the art of decision-making isn’t about making perfect choices every time; it’s about making informed decisions

3 Helpful Active Listening Tips to Improve Customer Service in 2024 The holiday season has come to a close, which means the flood of client and customer enquiries is just beginning. In order to navigate the influx of post-holiday queries, customer service representatives should try to master the art of

What Makes a Great Leader? The 5 Key Signs That Will Set You Apart As a leader, the success or failure of your team is a responsibility you shoulder. You must ensure your team is meeting deadlines and reaching goals to help the business succeed. Team leaders walk a fine

Picture this: you’ve successfully completed your first interview for your dream position, and you’ve been lucky enough to score a second interview! A second interview can be even more nerve-wracking, as you now know you’re one step closer to securing this new job, but you’re competing with other individuals who

When you’re applying for jobs, your resume is the first thing a potential employer sees about you. You really need to sell yourself to prove that you are the best candidate for the role, and have the skills, knowledge and personality that will benefit their business. Resume writing can be

Many of us spend more time at our workplace than we do at home. We see our work colleagues more than our family and friends, and our downtime is often spent thinking about work. When we spend so much time contemplating our work life, it is important to spend your

Job hunting can be quite a daunting experience, especially in an area where the job market is quite competitive, such as Sydney. Although perfecting your resume and application is essential, networking is just as important in securing you a position in a business. Building strong and meaningful connections, especially in

An exit interview is an important opportunity to speak with an employee who has resigned from your organisation. It allows you, as the employer, to have an open conversation about why the employee is leaving and whether there is room for improvement within your organisation, according to their valuable feedback.

​Are you familiar with the concept of Performance Improvement Plans (PIPs)? If not, this is going to be a valuable introduction for you. Any business, no matter the industry, can use PIPs to help enhance employee performance and drive overall success. In this article, we’ll start with a bit of

The Importance of Fostering Positive Company Culture Organisational values provide a framework for all individuals within the company to work towards and highlight what an organisation strives to achieve for both customers and employees. Clear values allow for employees to strive for the same goals whilst also assisting in shaping

The Candidate Experience – What a Hiring Manager Should Know As a Hiring Manager, your goal is to find the best person for a position from the applicant pool. Due to the concern over filling a vacant position, there are many factors in the experience of the candidate that the

Being a leader is often something we identify as an authoritative figure, such as a manager or a community leader. As a parent, you are considered a leader, as you try to steer your children down the right path in life, or as a sports coach or teacher, creating opportunities