Level 4

Despatch Officer

• Location: St Marys NSW
• Hours: 11am to 7pm Monday to Friday
• Competitive Pay – $43.38 per hour

About the Role We are currently seeking an organised and hands-on Despatch Officer to join a fast-paced warehouse and distribution team. This is a key role responsible for coordinating daily dispatch operations, ensuring deliveries run smoothly, and supporting both customers and internal teams. If you thrive in a busy environment, enjoy problem-solving, and take pride in keeping operations running efficiently — we’d love to hear from you.

Key Responsibilities Dispatch & Logistics Coordination

• Coordinate and maintain an efficient and reliable dispatch service for all customers
• Organise transportation of customer orders and manage daily delivery runs
• Manage requests for add-ons to runs (doors, mouldings, etc.) and ensure accurate recording
• Re-schedule deliveries and manage returns as required Customer Service & Communication
• Resolve customer enquiries and complaints in a timely and professional manner
• Manage the Distribution mailbox and respond promptly to all communications
• Liaise with site supervisors and customers to confirm site readiness for delivery or collection
• Serve customers at the Despatch Office and manage transactions Administration & Systems
• Process local and interstate orders, credit returns, and transactions using Titan and related systems
• Prepare daily interstate backorder reports and distribute accordingly
• Print and distribute picking slips for next-day operations
• Finalise and print truck BOLs and run sheets Warehouse Operations
• Assist with warehouse duties including compiling orders, locating stock, forklift operation, and general warehouse tasks
• Support operational workflow to ensure orders are picked, packed, and dispatched accurately

About You

• Experience in dispatch, logistics, or warehouse operations
• Strong organisational and problem-solving skills
• Confident communicator with a customer-focused approach
• Ability to work in a fast-paced environment and manage competing priorities
• Experience using warehouse/ERP systems (e.g. Titan) highly regarded
• Forklift licence desirable (or willingness to obtain)

Why Join

• Stable, full-time opportunity in a growing business
• Supportive and team-oriented environment
• Opportunity to contribute to a business that values efficiency, safety, and customer service

Apply Now If you’re ready to take ownership of dispatch operations and be part of a high-performing team, apply today!