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Receptionist recruitment that puts people first

First impressions matter. Your front office receptionist is often the first point of contact for your clients, customers and team. Finding someone who reflects your business values, communicates with warmth and professionalism, and can manage competing priorities is essential. 

Impact HR Group makes it easy to hire office receptionists who are the right fit, fast. With deep experience, responsive service and a strong people-first approach, every hire is made with care and precision. 

Whether you need short-term help or permanent front desk staff, Impact is the receptionist recruitment agency trusted by Australian businesses for front desk hiring solutions that work.

Why choose Impact HR Group for receptionist recruitment?

Every successful placement begins with a deep understanding of your organisation. The Impact philosophy of “Right culture, Right people, Right skills, Right role” ensures each hire adds value to your business.

Right culture

The front desk is a reflection of your culture. Impact takes time to understand what sets your business apart, ensuring that your receptionist aligns with your workplace values and client-facing expectations from day one.

Right people

The best front office receptionist combines professionalism with approachability. Impact connects you with individuals who have the discretion, reliability and interpersonal skills to thrive in high-visibility roles.

Right skills

Phones, scheduling tools, CRM systems – today’s receptionists need more than a friendly voice. Impact’s targeted skills assessments ensure candidates have the tech confidence and multitasking ability your business demands.

Right role

Whether filling a gap during peak times or sourcing your next permanent receptionist, Impact matches each candidate to a role that suits their strengths and supports your operational needs.

We create synergy that drives performance.

Group photo of the Impact HR Group team.

Industries we support for receptionist recruitment

1.

Warehousing and logistics: Source receptionists who bring structure, clarity and strong communication to fast-paced, high-volume warehouse environments.

2.

Office and administration: Find office receptionists with the professionalism, organisation and discretion to support leadership teams and keep operations running smoothly.

3.

Call centres and customer service hubs: Hire front desk staff who thrive in dynamic environments and can confidently handle queries, direct calls and support high-volume scheduling.

4.

Manufacturing and production: Place reliable, process-driven receptionists who understand the pace and structure of production settings and provide essential administrative support.

5.

Supply chain and distribution: Recruit receptionists who can multitask across bookings, dispatch coordination and front desk operations, with strong attention to detail.

6.

Freight and transport: Secure front-of-house staff who can manage driver check-ins, scheduling and communication with professionalism and efficiency.

7.

Corporate and industrial facilities: Hire receptionists who combine tech know-how with a client-first attitude to support internal teams and visitors alike.

Testimonials: Real Voices, Real Impact

There are plenty of recruitment agencies in the market and most are similar in what they offer and rates mostly comparative. The difference with Impact I find is the desire to go that extra mile and treat their clients like family. Keep up the great work, Letizia and team.
- Mark Ward, Site Manager, IFC Global Logistics and Warehousing
Impact’s friendly and focused customer service team goes above and beyond… We look forward to continual growth for both AAF and Impact for years to come. Once again, a big thank you to the team of Impact.
- Richard Wilson, Production Manager, AAF – the world’s largest manufacturer of air filtration solutions
Impact was chosen because they secured key team members for W9 Medical & Dental despite a very difficult employment market. Impact took the time to understand our businesses, position requirements and absolutely nailed it! We are glad to be partnering with them to build a winning team and fulfill our ongoing recruitment needs.
- David Svec, National Operations Manager, W9 Medical & Dental
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Why partner with Impact HR Group?

Partnering with Impact means accessing tailored recruitment solutions that drive success:

Scale teams quickly:

Adapt effortlessly to fluctuating demand with our extensive talent network, providing qualified candidates to fill roles efficiently and maintain your operations.

Access top communicators:

Choose from a pool of skilled professionals known for their outstanding interpersonal skills and ability to handle even the most complex customer interactions.

Offload hiring administration:

Save valuable time by allowing Impact to manage recruitment logistics, from sourcing and screening to onboarding, so you can focus on your strategic objectives.

Enhance customer satisfaction:

Build a cohesive team of experts who consistently deliver exceptional service, ensuring a positive and professional customer experience.

Experts in workplace and team culture development:

A partnership with Impact means your business will benefit from our experts in workplace culture and high performing teams.

This tailored approach ensures your business stays competitive while building a high-performing, adaptable workforce.

FAQs: Frequently asked questions about receptionist recruitment

How do I hire front office receptionist staff with the right skills and attitude?

Impact takes care of the full recruitment process, from screening and shortlisting to placement. Every hire is made with a focus on culture, communication and reliability.

How quickly can you help me hire a front office receptionist?

Thanks to our pre-vetted talent pool and fast response times, Impact can often present suitable receptionist candidates within 24 to 48 hours.

Can I hire a temp receptionist to cover leave or busy periods?

What makes Impact different from other receptionist recruitment agencies?

Can I convert a temp receptionist to a permanent role?

Partner with Impact HR Group

Streamline your recruitment process with Impact HR Group’s tailored solutions. From sourcing reliable workers to managing entire teams, Impact partners with you to drive efficiency, quality and growth. Let’s impact the world of work together.
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