Hire customer service representatives that elevate your reputation

Q: Do you offer permanent hires as well as temporary?

Absolutely. Whether you need permanent hires, temp-to-perm pathways or strictly contract customer service representatives, we customise recruitment to suit your business model.

Q: Are you a call centre recruitment agency or a broader customer service staffing agency?

Both. As a customer service staffing agency, we recruit across all customer-facing roles - including traditional call centres, online channels, and client support teams across many industries.

Impacting the world of work in your frontline customer service team

Supporting your customer service success through great people

Behind every great customer experience is a skilled, friendly and reliable representative. Backed by over 60 years of combined recruitment experience, Impact HR Group connects businesses with customer service staff who bring more than just the right skills. Cultural fit, care and long-term alignment are central to every placement. Whether you are looking to hire customer service representatives for temporary coverage or permanent roles, the team at Impact delivers fast, flexible and people-first recruitment solutions. Discover a better way to hire call centre staff and frontline service talent that helps your business thrive.

Why choose Impact HR as your customer service staffing agency?

Customer service is not just a role – it is the voice and personality of your business. That is why every hire must be made with care.

Right culture

Customer service staff represent your brand. To ensure a seamless match, we assess each candidate against your business values and service philosophy. The result is someone who naturally fits your team, your tone and your standards.

Right people

Our curated talent pool includes individuals who are passionate about helping others. Each candidate is screened not just for experience but for empathy, attitude and a service mindset that enhances every customer interaction.

Right skills

From CRMs to ticketing platforms, your team needs candidates who can hit the ground running. We evaluate communication, problem-solving and technical proficiency to ensure a strong match with your systems and processes.

Right role

Whether temporary customer service staff or long-term hires, we tailor each placement to your team structure and business needs. You get the right person in the right seat – whether for a short campaign or a long-term career.

Trust our team of expert customer service representatives recruiters

We create synergy that drives performance.

Industries we support for customer service recruitment

1.

Retail: Scale quickly during seasonal surges with customer service representatives who understand urgency, volume and delivering on-brand experiences.

2.

Call centres: From inbound to outbound, hire call centre staff fast with candidates who thrive in structured, fast-paced environments and meet your KPIs.

3.

Logistics and transport: Ensure timely responses and clear communication throughout the delivery process, with service staff experienced in tracking systems and customer updates.

4.

Office and administration: Recruit contract or permanent CSRs who can manage customer queries across email, phone and digital channels with professionalism.

5.

Supply chain and distribution: Equip your backend operations with service staff who understand fulfilment, order tracking and customer satisfaction metrics.

6.

Manufacturing and production: Hire representatives who can liaise confidently between operations and customers, ensuring product knowledge and responsive support.

Testimonials: Real Voices, Real Impact

Impact’s friendly and focused customer service team goes above and beyond… We look forward to continual growth for both AAF and Impact for years to come. Once again, a big thank you to the team of Impact.

- Richard Wilson, Production Manager, AAF – the world’s largest manufacturer of air filtration solutions

Impact was chosen because they secured key team members for W9 Medical & Dental despite a very difficult employment market. Impact took the time to understand our businesses, position requirements and absolutely nailed it! We are glad to be partnering with them to build a winning team and fulfill our ongoing recruitment needs.

- David Svec, National Operations Manager, W9 Medical & Dental

Everyone at Impact actually cares about their employees. I have never been more appreciative and grateful for the opportunities they have given me and I would recommend everyone run, not walk, run to your computers and hand in a resumé because you will get a job and Impact will make sure it’s the right job for you!

- Sarayster Kelly

Why partner with Impact HR Group?

Partnering with Impact means accessing tailored recruitment solutions that drive success:

Scale teams quickly:

Adapt effortlessly to fluctuating demand with our extensive talent network, providing qualified candidates to fill roles efficiently and maintain your operations.

Access top communicators:

Choose from a pool of skilled professionals known for their outstanding interpersonal skills and ability to handle even the most complex customer interactions.

Offload hiring administration:

Save valuable time by allowing Impact to manage recruitment logistics, from sourcing and screening to onboarding, so you can focus on your strategic objectives.

Enhance customer satisfaction:

Build a cohesive team of experts who consistently deliver exceptional service, ensuring a positive and professional customer experience.

Experts in workplace and team culture development:

A partnership with Impact means your business will benefit from our experts in workplace culture and high performing teams.

This tailored approach ensures your business stays competitive while building a high-performing, adaptable workforce.

FAQs: Frequently asked questions about customer service recruitment

How quickly can I hire customer service representatives?

Very quickly. We specialise in fast, flexible service and can often supply temporary customer service staff or contract customer service representatives within 24 to 48 hours.

Can I hire call centre representatives for seasonal campaigns only?

Yes. We provide temporary customer service staff for short-term projects, holiday peaks and promotional campaigns - so you can scale up without long-term commitments.

Do you offer permanent hires as well as temporary?

Are you a call centre recruitment agency or a broader customer service staffing agency?

Partner with Impact HR Group

Streamline your recruitment process with Impact HR Group’s tailored solutions. From sourcing reliable workers to managing entire teams, Impact partners with you to drive efficiency, quality and growth. Let’s impact the world of work together.