Elevate your customer service with people-first call centre staffing solutions

Q: Can you supply bilingual or multilingual contact centre talent?

Yes. Impact has access to a diverse network of temp and permanent call centre staff with multilingual capabilities. Just let us know your language requirements and we will source accordingly.

Q: How do you ensure cultural fit for call centre roles?

Cultural fit is assessed through detailed briefings, workplace assessments and behavioural screening. Our goal is to place candidates who complement your team and values. This ensures that when you hire call centre specialist staff through Impact, they complement your team from day one.

Build winning call centre teams with the right people

Find the call centre professionals who care as much as you do

In today’s high-volume customer environments, the need to hire call centre specialists who can deliver consistent, people-first service has never been greater. At Impact HR Group, cultural fit is central to every placement. With over 60 years of combined recruitment experience, our team understands that strong call centre staffing solutions go beyond technical skills – they start with connection, care and compatibility.

Whether you are scaling a contact centre team or looking to strengthen service delivery, we provide permanent and temp call centre staff who align with your values, engage confidently with customers, and thrive under pressure. Because the right fit is where lasting impact begins.

Why choose Impact HR Group for call centre recruitment?

Right culture

The best customer service starts with alignment. By understanding your business values, service standards and team dynamics, we ensure every placement fits naturally into your environment. The result? Better teamwork, greater consistency and stronger client satisfaction.

Right people

Call centres operate in fast-paced, high-pressure settings. That is why we only connect you with candidates who have been carefully screened for communication skills, resilience and professionalism – people who bring both capability and care to every call.

Right skills

From CRM systems and technical troubleshooting to empathetic listening and conflict resolution, your team needs a blend of technical and human skills. Our recruitment tools assess both, ensuring the candidates we put forward are ready to perform.

Right role

Whether you are hiring for a seasonal campaign, a growing team or a new division, each role has unique demands. We work with you to define the ideal fit, then match the right candidate to meet those expectations – temporary or permanent, entry-level or leadership.

Trust our team of expert call centre specialists recruiters

We create synergy that drives performance.

Industries we support with contact centre talent

1.

Retail and eCommerce: Source call centre staff who understand fast-paced, customer-driven environments and can handle high enquiry volumes with accuracy and care.

2.

Warehousing and logistics: Provide seamless service support with candidates experienced in tracking, dispatch and supply chain communications.

3.

Freight and transport: Recruit staff who understand compliance, documentation and time-sensitive customer updates.

4.

Manufacturing and production: Support your operations with helpdesk and customer liaison officers who understand technical processes and product specifications.

5.

Professional services: Place client-facing specialists who uphold your brand and deliver service excellence.

6.

Utilities and telco: Hire people who can handle complex queries and navigate technical platforms with professionalism.

Testimonials: Real Voices, Real Impact

There are plenty of recruitment agencies in the market and most are similar in what they offer and rates mostly comparative. The difference with Impact I find is the desire to go that extra mile and treat their clients like family. Keep up the great work, Letizia and team.

- Mark Ward, Site Manager, IFC Global Logistics and Warehousing

Impact’s friendly and focused customer service team goes above and beyond… We look forward to continual growth for both AAF and Impact for years to come. Once again, a big thank you to the team of Impact.

- Richard Wilson, Production Manager, AAF – the world’s largest manufacturer of air filtration solutions

Impact was chosen because they secured key team members for W9 Medical & Dental despite a very difficult employment market. Impact took the time to understand our businesses, position requirements and absolutely nailed it! We are glad to be partnering with them to build a winning team and fulfill our ongoing recruitment needs.

- David Svec, National Operations Manager, W9 Medical & Dental

Why partner with Impact HR Group?

Partnering with Impact means accessing tailored recruitment solutions that drive success:

Scale teams quickly:

Adapt effortlessly to fluctuating demand with our extensive talent network, providing qualified candidates to fill roles efficiently and maintain your operations.

Access top communicators:

Choose from a pool of skilled professionals known for their outstanding interpersonal skills and ability to handle even the most complex customer interactions.

Offload hiring administration:

Save valuable time by allowing Impact to manage recruitment logistics, from sourcing and screening to onboarding, so you can focus on your strategic objectives.

Enhance customer satisfaction:

Build a cohesive team of experts who consistently deliver exceptional service, ensuring a positive and professional customer experience.

Experts in workplace and team culture development:

A partnership with Impact means your business will benefit from our experts in workplace culture and high performing teams.

This tailored approach ensures your business stays competitive while building a high-performing, adaptable workforce.

FAQs: Frequently asked questions about contact centre talent

How fast can you supply temp call centre staff?

Thanks to our active talent pool, many call centre placements can be filled within 24 to 72 hours. We specialise in fast turnarounds without compromising on quality or fit.

Do your candidates have experience with CRM systems and contact centre tools?

Yes. All candidates are assessed for technical aptitude, with many already trained in widely used platforms. Specific system experience can be prioritised as part of the recruitment brief.

Can you supply bilingual or multilingual contact centre talent?

How do you ensure cultural fit for call centre roles?

Partner with Impact HR Group

Streamline your recruitment process with Impact HR Group’s tailored solutions. From sourcing reliable workers to managing entire teams, Impact partners with you to drive efficiency, quality and growth. Let’s impact the world of work together.