Freight & Logistics Coordinator

About the Company Our client is a high-growth, market-leading supplement retailer with a large international footprint and a strong multi-brand e-commerce presence. With an extensive global store network and significant daily parcel volume, their logistics function plays a critical role in supporting continued expansion — particularly across B2C fulfilment, which represents the majority of outbound freight. They are now seeking a Freight & Logistics Coordinator to take ownership of this function and drive performance, cost efficiency, and operational excellence across their supply chain. The Opportunity Reporting directly to the Head of Operations, this is a hands-on, commercially focused role responsible for managing inbound and outbound freight across multiple international markets. With a primary focus on B2C parcel delivery, you’ll oversee day-to-day carrier performance, manage key logistics partners, and optimise cost and service outcomes across e-commerce and retail channels. You’ll also play a key role in inbound freight coordination, international logistics, and 3PL management. This is a genuine opportunity to step into a role where you can take ownership, influence decision-making, and contribute to the growth of a fast-paced, evolving business. Key Responsibilities B2C Freight Operations (Core Focus)

Manage daily parcel operations across multiple carriers and shipping platforms Audit freight invoices against contracted rates and resolve discrepancies Track and report on performance metrics including cost, delivery times, and SLA adherence Drive carrier accountability and optimise routing and allocation Lead cost reduction initiatives and improve packaging efficiencies Manage claims, disputes, and peak period logistics planning

Inbound Freight & Imports

Coordinate international shipments, supplier timelines, and documentation Oversee customs clearance, compliance, and import processes

3PL & Platform Management

Manage relationships with logistics platforms and regional 3PL partners Ensure service levels are maintained across international operations Coordinate inbound and outbound warehouse activity

Strategy & Continuous Improvement

Identify and implement process improvements to enhance efficiency and reduce costs Develop and maintain logistics reporting dashboards Monitor industry trends and identify opportunities for innovation

About You You’re a proactive logistics professional who takes ownership and thrives in a fast-paced environment. You’re equally comfortable managing day-to-day operations as you are analysing data to drive improvements. You bring strong stakeholder management skills, a solutions-focused mindset, and the ability to balance detail with the bigger picture. Adaptable and commercially aware, you’re motivated by impact and keen to contribute to a growing business where your work genuinely makes a difference. Requirements:

Minimum 2 years’ experience in logistics or freight coordination Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Full working rights in Australia

What’s on Offer

Direct exposure to senior leadership with the ability to influence outcomes Clear opportunities for growth and development within a scaling business A collaborative, fast-moving environment that values initiative Hands-on experience across international logistics and supply chain operations Competitive perks, including product discounts