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Customer Service – Technical Support Rep

Customer Service - Technical Support Rep

Location:

MILPERRA

Salary:

94775

Contact Name:

Courtney Lopes

Contact Email:

courtney@impacthrg.com.au

Published:

28 July 2025

Our client is a leading importer and distributor of high-quality Water and Tool products across Australia and New Zealand. With more than 70 years of experience and over 20,000 unique products, they serve a network of 5,000+ stockists from large national chains to local independent stores.

 

Role Overview:

We are seeking a dedicated and customer-focused Warranty Facilitator to manage and coordinate warranty claims related to our range of water pumps. This role involves close communication with trade customers, end users, and internal teams to ensure a seamless and professional warranty experience.

 

Key Responsibilities:

  • Act as the primary point of contact for all warranty-related enquiries and claims involving water pumps.
  • Liaise with trade customers, service agents, and end users to gather required information and facilitate the warranty process.
  • Assess initial warranty claims to ensure compliance with product terms and conditions.
  • Coordinate repairs, replacements, or credit claims in a timely and efficient manner.
  • Work closely with the technical and product support teams to resolve complex issues and provide accurate product guidance.
  • Maintain accurate and up-to-date warranty records in line with company procedures.
  • Provide feedback to product managers based on recurring warranty trends to assist in ongoing product improvements.
  • Support training for internal teams and external partners on warranty procedures and customer service expectations.

 

Whats on Offer?

  • Opportunities for ongoing learning and professional development
  • Genuine career progression – they promote from within!
  • Supportive, high-energy team and leadership
  • On-site parking available

 

The successful Candidate:

  • Strong interpersonal and communication skills, with a customer-first attitude.
  • Ability to handle sensitive or escalated issues calmly and professionally.
  • Understanding of water pump systems is desirable OR a willingness to learn technical product knowledge essential.
  • Experience liaising with tradespeople and end users in a service or technical environment.
  • Strong organisational skills and attention to detail.

 

If this still sounds like a match, please, introduce yourself by applying today! Or, feel free to give us a call on 1300 004 672 for a confidential discussion.

Upon applying to this advert, you may receive an email invitation from our Virtual Assistant, Ellie. She will guide you through essential screening questions related to the role. Completing this step will fast track your application to the next stage.

Kindly note that we value the time taken by all applicants for this position. However, only shortlisted candidates will be contacted due to time constraints.

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Locations

Level 1, 244 Macquarie St
Liverpool
NSW 2170

–

1 Tudor Street                    Newcastle West                          NSW 2302

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Level 2 Westfield Chermside Chermside                                    QLD 4032

Contact

support@impacthrg.com.au

1300 004 672

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