Customer Service Representative

Customer-focused role supporting the sales team & business manager at a busy pipe manufacturer in Moss Vale. Join us in delivering top-notch service!

About the role

As a Customer Service Support Officer to the National Sales Manager, Business Managers and delivery team for a top manufacturer of customised piping systems in Mossvale you could expect to be assisting with the below responsibilities:

• Assisting team managers by taking care of customers’ needs
• Timely input of customer orders (phone, email)
• Manage all inbound written and telephone customer enquiries efficiently
• Dealing with customers by phone and assisting with general product enquiries including availability, issues if any and delivery ETAs.
• Liaising with logistics and internal stakeholders on customer requirements.
• Provide daily feedback to the customer base, which may contain, but is no limited to, providing POD’s, check for outstanding orders etc
• Follow through to completion of credit claims.
• Process and complete quotations, meeting clients supply contract terms and conditions while adhering to T&C’s.
• Work closely with the Business Managers, offering sales, product, reporting and technical support where required.
• Maintain and update customer file maintenance in SAGE.
• Produce stock on hand lists.
• Maintain and grow long lasting customer relationships through listening, understanding and engaging with customers and through delivering exceptional

*Benefits and perks*

Aside from working with a recruitment agency that gives a damn, available for support and celebrates your successes with you, you can expect:.

• An opportunity to secure a permanent contract for the right candidate
• Choice of 7am – 3pm or 8am – 4pm working hours
• Onsite Parking
• Training and a supportive management team in a secure company
• Joining an expanding company offering full time hours and an opportunity to secure permanent employment

To excel in this role, you should:

• Be proficient with MS Office 
• Prior experience with SAGE or similar ERP system
• Minimum of 3 years experience in a similar role would be advantageous although full training will be provided.
• Current Drivers Licence
• Have the desire to join a team that takes pride in the manufactured quality of their products
• Be reliable, follow through with what you say you will do and contribute to the teams chemistry!

If this still sounds like a match for you, please introduce yourself by applying today!

Or, feel free to give us a call on 1300 004 672 for a confidential discussion.

Upon applying to this advert, you will receive an email invitation from our Virtual Assistant, Ellie. She will guide you through essential screening questions related to the role. Completing this step will fast track your application to the next stage.

Kindly note that we value the time taken by all applicants for this position. However, only shortlisted candidates will be contacted due to time constraints.