Counter Sales Representative

Customer Service & Counter Sales Officer

Location: Padstow, NSW

Hours: Monday to Friday, 8:30 am – 5:00 pm

About the Role

We are seeking a proactive and customer-focused Customer Service & Counter Sales Officer to join our team. This role is the first point of contact for trade customers, providing exceptional service and support from enquiry through to delivery. You will manage in-person and phone orders, prepare quotes and invoices, and work closely with the warehouse team to ensure smooth order fulfilment.

Key Responsibilities

Greet and assist customers in person and over the phone.Process orders and returns accurately and efficiently.Prepare quotations, invoices, and sales orders.Communicate with warehouse staff regarding stock and order status.Maintain product knowledge and promote specials or new products.Handle POS transactions and cash balancing.Ensure the counter and sales area are clean and professional.

Skills & Experience

Previous experience in trade, building supplies, or warehouse sales environments preferred.Strong communication and customer service skills.Competent in Microsoft Office and POS/ERP systems.Ability to multitask and maintain accuracy in a high-volume environment.Knowledge of aluminium profiles and terminology is advantageous.Reliable, team-oriented, and professional in presentation.

Why Join Us?

Full-time, stable role in a supportive team environment.Opportunity to work closely with trade professionals and develop product knowledge.Competitive salary and career growth potential.

How to Apply

If you are enthusiastic about delivering outstanding customer service and thrive in a fast-paced environment, we’d love to hear from you. Apply today and take the next step in your career!