Customer Service Representative

About the Company

Our client is a market leader in the manufacturing of doors and related building products, supplying to both residential and commercial sectors across Australia. Part of a globally recognised group, they are known for their commitment to quality, innovation, and a strong customer-first approach.

About the Role

This is a fantastic opportunity to join a supportive and energetic Customer Service team. You will be the key contact for managing customer orders, preparing quotes, and coordinating deliveries, while working closely with internal stakeholders to ensure a seamless experience from start to finish.

Key Responsibilities

• Accurately process customer orders and generate quotes
• Liaise with customers, sales teams, and internal departments to ensure timely deliveries
• Interpret architectural drawings, shop floor plans, and BOQs for quoting
• Maintain and grow customer accounts through proactive service
• Communicate professionally via phone, email, and digital platforms
• Ensure compliance with company procedures and safety protocols
• Meet team targets and contribute to continuous improvement initiatives

Benefits and Perks

• Stable, full-time position with a reputable brand
• Opportunities for internal promotion and career growth
• Supportive team environment and structured onboarding
• Access to ongoing training and professional development
• Convenient Western Sydney location with on-site parking
• Onsite Gym
• Access to weekly Onsite Physio 

The Successful Candidate

• Previous experience in customer service or sales support, ideally in manufacturing or construction
• Strong attention to detail and accuracy in data entry and quoting
• Ability to interpret technical drawings (preferred but not essential)
• Confident communicator with a proactive and positive attitude
• Able to work both independently and collaboratively in a team
• Committed to safe work practices and delivering high-quality service

Now you have read the specs, If this still sounds like a match, Please, Introduce yourself by applying today!

Or, Feel free to give us a call on 1300 004 672 for a confidential discussion.

Upon applying to this advert, you will receive an email invitation from our Virtual Assistant, Ellie. She will guide you through essential screening questions related to the role. Completing this step will fast track your application to the next stage.

Kindly note that we value the time taken by all applicants for this position. However, only shortlisted candidates will be contacted due to time constraints.