Customer service recruitment with Impact HR Group

Q: Does Impact provide ongoing support after placement?

Yes. Impact HR Group works closely with businesses and candidates to ensure smooth transitions, continued success and long-term satisfaction.

Empowering excellence with the right workforce

Enhancing your brand with exceptional customer service staff

Customer service professionals shape the reputation and success of any business. Their ability to build relationships, solve problems and represent brand values directly influences customer satisfaction and long-term loyalty.

Impact HR Group was founded with a deep-seated desire to change the world of work so that all employment supports a life of enrichment and happiness. This belief underpins every customer service placement. With a philosophy built on Right culture, Right people, Right skills, Right role, every hire is made to strengthen teams and enhance customer experiences. Our team is driven by values of positive impact, pride and determination. We are passionate about every placement being more than a transaction—it is an opportunity to create growth for businesses and individuals alike.

Backed by over 60 years of combined experience, Impact builds winning teams that deliver lasting results.

Why choose Impact HR Group for customer service recruitment?

Right culture

The best hires feel like perfectly organic additions to your team. We develop a deep understanding of your business through a cultural assessment, to ensure that every placement we make aligns with your philosophy, values and standards.

Right people

We’ve spent years building up a vast pool of on-demand labour hire talent, and we use strategic, industry-best screening methods exclusive to Impact to ensure that only the best available hires are sent to your business.

Right skills

We gain a deep understanding of the skills and experience your business requires, then we use targeted skills testing, developed by Impact using over 60 years of combined industry experience, to evaluate what each candidate brings to the table.

Right role

Having gained a deep understanding of your open role’s expectations, remuneration and necessary skills, we use our deep knowledge of our own workers to find the ideal professional for the job, whatever it might be.

Comprehensive customer service staffing services

We create synergy that drives performance

Our customer service recruiters operate as a unified team – combining their collective insights, diverse expertise and adaptable approach to align the right people with the right organisations. It is a true partnership, always tailored to your specific needs.

Our recruitment process

1.

Consultation: We begin by gaining a deep understanding of your business, your culture, your challenges, and most importantly your office staffing needs.

2.

Candidate sourcing: We leverage our sprawling talent network to quickly find a collection of the best possible candidates for your situation.

3.

Screening and vetting: We interview the best candidates, assess how well their skills align with the open role and complete all necessary background checks.

4.

Placement and onboarding: Best hire found, we take care of all the placement paperwork and logistics, and support you in seamlessly onboarding the new worker.

5.

Ongoing support: We are not a talent supplier – we are a talent partner. We will keep close tabs on every placement, and will be there to help whenever you need it.

Industries we serve

Customer service and call centre recruitment:

Dependable specialists with strong communication skills to elevate client interactions, resolve enquiries effectively and build customer loyalty and satisfaction.

Office and administrative recruitment:

Experienced administrative staff to organise workflows, support leadership teams and keep business operations running smoothly for improved productivity and focus.

Manufacturing and production recruitment:

Reliable workers to drive high-performing production lines, enhance output and maintain quality standards while meeting the demands of complex manufacturing environments.

Distribution and supply chain recruitment:

Experts in distribution and supply chain management who ensure seamless processes, reduce delays and guarantee goods reach their destinations efficiently and on schedule.

Freight and transport recruitment:

Qualified professionals to ensure the timely and consistent movement of goods, keeping your operations on track and your customers satisfied.

Warehousing and logistics recruitment:

Skilled professionals to optimise warehouse operations, manage inventory and ensure goods flow efficiently through your supply chain to meet tight deadlines.

Testimonials: Real Voices, Real Impact

Impact was chosen because they secured key team members for W9 Medical & Dental despite a very difficult employment market. Impact took the time to understand our businesses, position requirements and absolutely nailed it! We are glad to be partnering with them to build a winning team and fulfill our ongoing recruitment needs.

- David Svec, National Operations Manager, W9 Medical & Dental

Why partner with Impact HR Group?

Partnering with Impact means accessing tailored recruitment solutions that drive success:

Scale teams quickly:

Adapt effortlessly to fluctuating demand with our extensive talent network, providing qualified candidates to fill roles efficiently and maintain your operations.

Access top communicators:

Choose from a pool of skilled professionals known for their outstanding interpersonal skills and ability to handle even the most complex customer interactions.

Offload hiring administration:

Save valuable time by allowing Impact to manage recruitment logistics, from sourcing and screening to onboarding, so you can focus on your strategic objectives.

Enhance customer satisfaction:

Build a cohesive team of experts who consistently deliver exceptional service, ensuring a positive and professional customer experience.

Experts in workplace and team culture development:

A partnership with Impact means your business will benefit from our experts in workplace culture and high performing teams.

This tailored approach ensures your business stays competitive while building a high-performing, adaptable workforce.

FAQs about customer service recruitment

What makes Impact HR Group different from other recruitment agencies?

Impact combines over 60 years of experience with a personalised, values-driven approach, ensuring meaningful matches that deliver long-term success. Our proven success in building and supporting countless winning teams speaks volumes to the impact we are having on the world of work.

How does Impact match candidates with employers?

The Right culture, Right people, Right skills, Right role philosophy ensures every candidate aligns with your organisation’s needs, values, and expectations.

Does Impact provide ongoing support after placement?

Partner with Impact HR Group

Streamline your recruitment process with Impact HR Group’s tailored solutions. From sourcing reliable workers to managing entire teams, Impact partners with you to drive efficiency, quality and growth. Let’s impact the world of work together.