Customer Service Representative

Customer Service & Logistics Coordinator

Location: Prestons, NSW

Are you passionate about delivering exceptional customer service and ensuring smooth logistics operations? We are seeking a Customer Service & Logistics Coordinator to join our team in Prestons. This is a fantastic opportunity to work with a leading pet supply company and play a key role in their customer and operations success.

About the Role

In this role, you will: • Manage customer enquiries and provide timely, professional support. • Process orders accurately and ensure they flow seamlessly from entry to dispatch. • Coordinate logistics tasks, including carrier communication, transport follow-ups, and consignment creation. • Support warehouse and operations teams with accurate information and updates. • Handle invoicing queries and maintain data integrity for smooth billing processes.

What We’re Looking For • Strong customer service skills with a proactive, solution-focused approach. • Excellent communication skills (phone and email). • Ability to manage multiple priorities • Experience in logistics coordination or similar roles is highly desirable. • High attention to detail and strong administrative skills.

Why Join Us? • Work with a reputable brand in a great team • Be part of a supportive team that values accuracy and customer satisfaction. • Opportunity to contribute to continuous improvement and operational excellence.

Apply Now If you’re ready to take on a dynamic role where customer service meets logistics, we’d love to hear from you! Submit your application today.